Our Values

PRIVACY:

With new technology comes a greater challenge to protect an individual’s privacy. However we understand that what you do is your own business, and therefore, your privacy should be taken seriously. Information that you provide us will remain strictly confidential. We will not sell or intentionally give away your information to any entity unless required by law. We strive to maintain a customer’s privacy from the minute you come in contact with us until infinity and beyond. For more information on our Privacy Policy please visit our Privacy Center.

SECURITY:

Security is essential when dealing with important commodities. We use preventative measures by continually updating and auditing our website to stay ahead of the curve to protect customers information such as credit cards and addresses. In addition to securing customer information, we also protect the precious metals from purchase to delivery. We have multiple security facilities to protect inventory and we take careful measures when packaging and shipping your orders.

SERVICE:

Mass media is dying. Why? Because every person is different. We embrace this notion and take the philosophy to our customers. Every individual has different needs and wants. Since everyone is unique we do not have a specific customer service policy. Our trained customer service representatives rely on spontaneous order by tailoring customer service to meet the needs of YOU, rather than the masses. Customization is important to us to provide services that will specifically meet your needs.

QUALITY:

The difference between good and great is in the detail. This is why our value of quality is intertwined with all of our values. We constantly test products for proper purity and weight to prevent counterfeit products from reaching the market. Customized customer service is tailored to your needs so that you not only receive quality products, but also a great experience.

SIMPLICITY:

In our opinion life is a beautiful thing. We should enjoy life, not waste it trying to figure out confusing terminology, complicated return policies, or navigating boring websites. We follow the wise words of Albert Einstein, “Everything should be made as simple as possible, but not simpler.” Our goal is to ease your buying process by creating a simple to navigate website and easy to understand terminology.